Help Desk / Ticketing

Help Desk / Ticketing System software

      
  • TimeChart ticketing has everything needed in an application for help desk support/ CRM software, it helps in daily operational activities to handle customer’s complaints, request right up to its completion and is one of the best help desk ticketing software
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  •   TimeChart Ticketing system software is extremely simple to customize with the organization’s operational needs and easy to roll it out and train the concerned agents to use.
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  • Best help desk ticketing software can Automate, Respond & Track Tickets Quickly & Efficiently
  • TimeChart ticketing system software is a highly adaptable solution with a lot of metrics that allows to track and follow up on our customers and agents efficiently​

Achieve Better Productivity While Working with best help desk ticketing software

 

A ticketing system software & solution is a backbone for any CRM it is a simple job card creation & tracking of the job progress on the said card. This tracking is beneficial for the management & the employee handling the said job as well as the customer in turn. Customer-centric brings successful results & helps the business grow & flourish.

 

Businesses have always depended on their in-house staff for performing business operations. Although a majority of this workforce performs sitting behind their office kiosks, other than these, there are job responsibilities that require employees to go out on physical locations for fieldwork and execute business operations for their organizations.

The interlocking hierarchy and ambiguity in responsibility and reporting structure, makes it challenging for an employee to perform at full potential. However, when there is clarity of role and clear data about every employee’s productivity can be extracted in near real-time, this difficult task becomes a breeze. And this is the exact value proposition offered by Timechart best help desk ticketing software – your very own productivity accelerant.

How TimeChart boost productivity?

This easy to install TimeChart Ticketing system software & solution brings immense benefits for businesses as well as employees, depending on the structure of your organization and the type of projects undertaken. If your business is concerned with a service or solution catering to versatile job roles, Timechart Ticketing system software can ensure that your growth remains unfazed even during tough times.

Some distinct advantages of this software comprise –


    

  Better delegation of job roles –

When each and every employee has to perform a different yet specific job role, the set guidelines, and clarity on the job role helps a lot. Each one of them gets a clear perspective on their duties and roles concerning the in house operation or the fieldwork.

       

Better assignment of responsibility –

Clarity of job role automatically translates into a better understanding of responsibility among your employees. There is no need to repeat the same thing twice as they recognize their duties very well.

    

Clear insights about productive hours –

Through a dedicated time reporting software like Timechart, a better idea about employee productivity can be gained. The analytical reports will be free of biased judgments and will only rely on the data being fed into the software.

    

  Measurable project results –

Once you have insightful stats in your hands, you can check whether your project is going in the right direction. If required, amendments can be done firsthand to improve the same.

      

Transparency about out of pocket expenses –

Businesses often hire employees that are required to perform field jobs. Such jobs require out of pocket expenses which are later on reimbursed by the employer. Through a Timechart software, the information about such expenses can be easily reported to the senior authorities which can be reimbursed later on. It will also assist businesses in keeping a close check on the budget constraints.

     

Transparency in reporting to the senior officer -

Employees working on their desks can easily convey their daily work report to their seniors, but this becomes difficult for those going out to physical locations. When a system like Timechart is in place, every employee can fill in their daily work report into it from anywhere. It also ensures that their job is being acknowledged by their supervisors.

SOP (Standard Operating procedures) are adhered to- SOP adherence & follow up is an essential for any organization and Timechart is one of the best help desk ticketing software for the same.

If you are interested in gaining better control over your in-house and field staff then TimeChart is the best way to track their productivity and assess their performance as per the degree of the ​​value they add to your business objectives.